5/2/2024 0 Comments Taptap send account sham![]() By the time you know it, they would’ve collected your entire life and if you want to change anything, then you’d have to contact support. You start off setting up your account and they ask for few personal information and they ask for more information little by little. Unfotunately we weren't able to locate your account using this review, if you could update us with your transfer ID, we will make sure to look into it for you. Hello Nanev87, thank you for your review and we are really sorry you had such unpleasant experience with our app and more concerned about your interaction with our support team. Zero customer service!! Run with your money !!! Please do not use this app to send your money it will at your own risk, because they will not be able to assist you in case of issues with your transaction. Over a week of my request the transaction is still not canceled and they will give the same status of my request being escalated to their partner in Cameroon pending response (unprofessional and careless) they have not been able to set real expectations on when I will have my money back so this can take months!!! This money was for my mom health emergency and I can’t having back on time for her bills and médecines. ![]() I check the cancellation request process and contacted via email, WhatsApp and even call. With fess hours that the receiver told me that they can access the funds, I tried to cancel but again another issue here (customer do not have ability to cancel a transaction even within one minute of completion). I initiate a transaction base on the understanding that the transaction will not go through if the user doesn’t have an active mobile money account Mistake (unfinished app). Do not send your money through here!!! Initially I thought they will send money only to mobile money account but no, they will transaction to any phone number even if the user to not have an active mobile money account. Taptap send is an unfinished project and they are very careless of customers. ![]() Unfinished app and careless customer service Kindly contact our support at for more information. We aim to provide a transparent and user-friendly service. We genuinely apologize for any inconvenience caused. We truly appreciate your loyalty and the fact that you've recommended us to your friends and family. Hello and thank you for taking the time to share your thoughts and experiences with our app. At least keep the same fees for costumers who use your app religiously, as appreciation and good customer service. So many people are constantly using this app to help other ppl in the Middle East, sorry but I can’t understand the changes and the hike of fees. The fee for a $1500 is $20 and I can make 2 transfers for that amount for a charge of $40 but can’t make one transfer is $1600 in one transaction. Now there are different fee amount to different $$ amounts transferred and the limit is only $1500 which I don’t understand. First I was able to transfer up to $2000 in one transaction with a fee of $10. But sorry to say I feel that greed took charge. I really loved this app and the convenience of it, recommended it to many of my friends and family.
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